Terms of Service

1. General provisions

1.1. These Terms of Service (the "Agreement") govern the relationship between the operator of the ORRYX service (the "Administration", "we", "us") and the user (the "User", "you") in connection with the use of the website orryx.org, the dashboard at app.orryx.org, the Telegram bot and the ORRYX apps (together, the "Service").

1.2. By registering, paying for a subscription or connecting a device, you confirm that you have read the Agreement and accept its terms in full.

1.3. If you do not agree with the terms of the Agreement, you must stop using the Service.

1.4. The Service is intended for persons who are at least 18 years old or have reached the age of majority in their country of residence.

2. What the Service is

2.1. ORRYX is a virtual private network (VPN) service. It encrypts the connection between your device and our servers and routes your traffic through a server in the country of your choice.

2.2. A subscription includes: access to all countries and servers, all supported protocols, unlimited traffic, use on 5 devices at once and chat support.

2.3. The list of countries, servers and protocols may change: we add new locations and replace those that perform worse. A reduction in the number of countries during a paid subscription period is not grounds for a claim as long as the Service as a whole continues to work.

2.4. The app may automatically select a server and protocol and may route part of your traffic directly, bypassing the VPN (split tunnelling). You can change these settings manually.

3. Account and devices

3.1. An account is created to access the Service: by email, through Telegram or with an access key. You are responsible for keeping your key safe and for access to your email or Telegram.

3.2. One subscription may be used on no more than 5 devices at the same time. Devices can be unlinked and added without limits.

3.3. A subscription is intended for personal use by you and members of your household. Passing keys to third parties, reselling access and sharing one subscription between several unrelated people are prohibited.

4. Payment and renewal

4.1. Subscription prices and terms are shown on the website and in the dashboard before payment. The price is fixed for the entire paid period.

4.2. You can pay by bank card, through the Faster Payments System (SBP), with cryptocurrency or with Telegram Stars. Payment details are processed by payment providers; we do not receive card numbers.

4.3. Your subscription does not renew automatically without your consent. If you have enabled auto-renewal, you can turn it off in the dashboard at any time.

4.4. On renewal, the new term is added to the current one rather than replacing it.

5. Refunds

5.1. Within 30 days of payment you may cancel your subscription without giving a reason and receive a full refund.

5.2. To request a refund, write to support chat. Funds are returned by the same method used for payment, usually within one day; the time it takes to reach your account depends on the payment system.

5.3. For payments made in cryptocurrency, the refund is made in the same currency at the exchange rate in effect at the time of payment, less network fees.

5.4. No refund is issued if the account has been suspended for a breach of section 6 of this Agreement.

5.5. We ask that you do not initiate a chargeback without first contacting support: a chargeback blocks the option of a quick refund and results in the account being suspended until the matter is resolved.

6. Acceptable use

6.1. You undertake to use the Service only within the bounds of applicable law and not to infringe the rights of third parties.

6.2. The Service may not be used for:

• sending spam, phishing or distributing malware;
• network attacks, scanning or hacking of other people's systems, or DDoS;
• distributing material that breaks the law, including content that exploits children;
• fraud, deception or impersonating another person;
• copyright infringement on a commercial scale;
• any actions that could lead to the Service's servers or IP addresses being blocked.

6.3. We do not monitor your traffic and do not store its history. However, upon receiving substantiated abuse complaints, we may suspend or terminate access to the Service without a refund.

6.4. Responsibility for the legality of using the Service in the country where you are located rests entirely with you.

7. Availability and limitation of liability

7.1. We make reasonable efforts to keep the Service running around the clock and aim for minimal downtime. That said, the Service is provided "as is".

7.2. We do not guarantee that the Service will work on a specific network or in a specific country at any given time: availability depends on the actions of ISPs and regulators, which we do not control. If your server becomes unavailable, the app automatically switches you to a working one.

7.3. We do not guarantee any particular connection speed: it depends on your ISP, your device, the distance to the server and network load.

7.4. We are not liable for indirect losses, lost profits, loss of data or the consequences of third-party actions. Our aggregate liability for any claims is limited to the amount you have paid us over the preceding 12 months.

7.5. If the Service is down through our fault for more than 24 consecutive hours, you may contact support: we will extend your subscription by the length of the outage or refund you on a pro-rata basis.

8. Partner program

8.1. Any user can obtain a partner link in the dashboard. The reward is 50% of every payment made by a user who joined through your link, for as long as they remain with us.

8.2. Payouts are made weekly on Wednesdays to a card, in cryptocurrency or to the wallet specified in the dashboard. The minimum payout amount and available payout methods are shown in the dashboard.

8.3. The following are prohibited: referring yourself, buying traffic on prohibited platforms, spam, misrepresenting the terms of the Service and any schemes for artificially inflating results. A breach results in forfeiture of the reward and removal from the program.

8.4. We may change the reward rate for new payments by giving at least 14 days' notice in the dashboard.

9. Intellectual property

9.1. The ORRYX name, logo, apps, website and their elements belong to the Administration and are protected by intellectual property law.

9.2. You are granted a limited, non-exclusive and revocable licence to use the ORRYX apps to access the Service. Decompiling the apps, circumventing subscription limits and using the ORRYX brand without permission are prohibited.

10. Suspension and termination

10.1. You may stop using the Service and delete your account at any time through support.

10.2. We may suspend or terminate access in the event of a breach of the Agreement, where required by law or by payment providers, or where a user's actions pose a risk to the Service or to other users.

10.3. If we discontinue the Service entirely, we will refund the unused portion of your subscription.

11. Privacy

11.1. Data processing is described in the Privacy Policy, which forms an integral part of this Agreement.

12. Changes to the Agreement

12.1. We may amend the Agreement. The current version is published at orryx.org/terms/ together with its update date.

12.2. We give notice of material changes in your dashboard or by email at least 7 days in advance. Continued use of the Service after the changes take effect constitutes acceptance of the new version. If you do not agree, you may stop using the Service and request a refund for the unused period.

13. Miscellaneous

13.1. If any provision of the Agreement is found to be invalid, the remaining provisions remain in force.

13.2. Disputes are resolved by negotiation through support. If no agreement can be reached, the dispute is settled in accordance with applicable law.

14. Contact

14.1. Support: chat in the dashboard at app.orryx.org/#/support-chat/new or the Telegram bot @orryxbot. A human answers, usually within a few minutes.